Privacy Policy
Effective Date: 2 July 2025
At Housekeeping by Hestia Ltd, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website, submit enquiries, or book our services. We are committed to safeguarding your information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Housekeeping by Hestia Ltd
Registered Office: 85 Great Portland Street, London, W1W 8LT
Email: cleaning@hestiahousekeeping.co.uk
Phone: 07438 545668
2. What Information We Collect
We may collect and process the following types of personal information:
Full name
Email address
Phone number
Service address (if applicable)
Details provided via our online forms (e.g. quote or booking requests)
Payment and billing details (securely processed via third-party providers)
Communication history (e.g. emails, call records, service notes)
We do not knowingly collect data from individuals under the age of 18.
3. How We Use Your Information
We use your personal data to:
Respond to your enquiries and provide quotes
Deliver cleaning and home organization services
Communicate regarding bookings, scheduling, or service updates
Improve our website and customer experience
Maintain internal business records
Comply with legal and regulatory obligations
We do not sell or rent your personal information to third parties.
4. Legal Basis for Processing
We process your information based on one or more of the following lawful grounds:
Your consent (e.g. when you fill out a quote form)
Contractual necessity (e.g. to deliver our services)
Legal obligations
Legitimate business interests (e.g. communication, record-keeping)
5. Data Storage & Protection
Your data is stored securely using industry-standard protections. We implement appropriate technical and organizational measures to prevent unauthorized access, misuse, loss, or disclosure of your data. Only authorized staff have access to your information.
6. Sharing Your Data
We only share your information when necessary and with trusted third parties, including:
Staff and internal teams who need access to fulfill services
Secure payment processors and booking software providers
Legal or regulatory authorities when required by law
All third-party service providers operate under strict confidentiality and data protection standards.
7. Your Rights Under UK GDPR
As a data subject, you have the right to:
Access the personal data we hold about you
Correct inaccurate or incomplete information
Request deletion of your data (where applicable)
Withdraw consent at any time
Object to or restrict certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO)
To make a request, please email: cleaning@hestiahousekeeping.co.uk
8. Updates to This Policy
We may update this Privacy Policy occasionally to reflect changes in law or our business operations. When we do, we will update the Effective Date above. Continued use of our site or services indicates your acceptance of any revised terms.
9. Contact Us
If you have any questions or concerns about how your personal data is handled, or wish to exercise your rights, please reach out to us at:
📧 cleaning@hestiahousekeeping.co.uk
📞 07438 545668
📍 Housekeeping by Hestia Ltd, 85 Great Portland Street, London, W1W 8LT
